Besides providing training for tax officials, Chinese tax authorities have disseminated all the policies and measures to tax and fee payers via a variety of platforms. These include official websites, hotlines, WeChat (a multi-purpose messaging, social media and mobile payment app) and text messages, and have responded to questions through online interviews and video demonstrations. In detail, the State Tax Administration (STA):
- Published a set of frequently asked questions: 166 frequently asked questions and answers pertinent to hot policies have been published.
- Published detailed guidance for on-line service: The STA has published a detailed list of 185 matters that can be processed online to encourage and guide tax and fee payers to handle these matters in a self-service manner and encouraged regional tax authorities to provide an even wider range of service;
- Provided customised service via hotline and WeChat: Tax officials have answered customised questions and satisfied the needs of tax and fee payers via platforms such as 12366 Taxpayer Service Hotline and WeChat.